Define and own the end-to-end patient journey
The strongest overlap here is not abstract UX. It is direct experience designing and operating patient-entry, engagement, and follow-through systems across telemedicine, payer, logistics, and home-based care.
Texas DHHS enhanced diabetes care
Supported approximately 1,500 patients in a public-sector diabetes program, bringing population-scale experience to patient journey design and operational execution.
- Built around access, monitoring, follow-up, and support
- Grounded in real-world patient and clinic feedback
- Directly relevant to DTP engagement and retention
Workflow complexity proof
Led design and day-to-day operation of a Blue Cross Blue Shield of Texas (BCBSTXTX) diabetes management workflow spanning inbound referrals, prior auth, claims, case manager assignment, materials logistics, follow-up, and PCP coordination.
- Shows end-to-end patient path ownership
- Highlights the exact seams where DTP models leak
- Combines design responsibility with operating accountability
Diabetes Housecall
Telemedicine provider layer that exposed real friction points in scheduling, access, handoffs, adherence, and support continuity outside the clinic.
Design around real life
A major principle across programs: reduce unnecessary clinic friction and accomplish as much as possible at the patient’s home using diagnostics, devices, and support systems.
- Mail-in assays and lab coordination
- Connected devices and behavioral insight
- Patient-friendly models that fit work and family realities